At p99gam, your personal data is treated with the highest degree of care and professional responsibility. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored and protected, and what rights you hold as a player on our platform.
All personal and financial data transmitted to and from p99gam is protected by 256-bit SSL/TLS encryption — the same standard used by global banking institutions. Your information travels securely at every step.
p99gam will never sell, rent, or trade your personal data to third-party marketers. Your information is shared only with essential service providers bound by strict confidentiality obligations.
Identity documents submitted for KYC verification — including your CNIC — are encrypted at rest, access-controlled, and reviewed only by trained compliance staff. Documents are never shared beyond regulatory necessity.
Player records, transaction histories, and account data are stored on hardened servers with role-based access controls, automated intrusion detection, and regular third-party penetration testing.
You remain in control of your data at all times. Update your communication preferences, request access to your stored data, or initiate account deletion directly through the p99gam support team.
p99gam uses only essential, functional, and analytical cookies. We clearly document every cookie category, its purpose, and its retention period — no hidden trackers, no undisclosed profiling.
This Privacy Policy ("Policy") describes how p99gam ("the Company", "we", "us", "our") collects, processes, retains, and protects personal data belonging to users ("you", "your", "the Player") of the p99gam website and platform. By registering an account or using any p99gam service, you acknowledge that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.
p99gam is Pakistan's premier online gaming destination, offering cricket betting, live casino, slot games, and a full sportsbook — all denominated in Pakistani Rupees (PKR). As a platform that processes personal and financial data for tens of thousands of players across Karachi, Lahore, Islamabad, Faisalabad, and beyond, p99gam takes its data protection obligations with the utmost seriousness.
This Policy sets out the complete framework governing how your personal data is handled throughout your relationship with p99gam — from the moment you register an account through to the closure of that account and the legally required retention period that follows. We are committed to full transparency and to processing your data only in ways that are lawful, fair, and necessary for legitimate operational purposes.
p99gam operates under an international gaming licence and adheres to data protection principles consistent with globally recognised standards. Our Data Protection Officer (DPO) oversees all data handling practices and can be contacted through the support channel detailed in Section 14 of this Policy.
This Privacy Policy is published in English. In the event of any conflict between the English version and any translated version made available for reference, the English version shall take precedence in all interpretations.
p99gam collects personal data in several categories depending on the nature of your interaction with our platform. The categories below outline what we collect and why each category is necessary:
2.1 Identity & Contact Data
2.2 Financial & Transaction Data
2.3 Gaming & Behavioural Data
2.4 Technical & Device Data
p99gam applies a strict data minimisation approach. We collect only the personal data that is genuinely necessary to deliver our services, meet our legal obligations, and protect the integrity of our platform. We do not collect sensitive categories of data (such as health information, religious beliefs, or political opinions) unless explicitly required by a legal or regulatory obligation.
p99gam collects personal data through the following channels and mechanisms:
p99gam processes your personal data for the following specific, documented purposes:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation & management | Identity, contact, device | Contractual necessity |
| Age & identity verification (KYC) | Identity, financial | Legal obligation |
| Processing deposits & withdrawals | Financial, transaction | Contractual necessity |
| Anti-money laundering monitoring | Financial, transaction, device | Legal obligation |
| Fraud detection & prevention | All categories | Legitimate interest |
| Responsible gaming tools | Gaming, behavioural | Legal obligation & legitimate interest |
| Customer support delivery | Identity, contact, gaming | Contractual necessity |
| Platform analytics & improvement | Technical, behavioural | Legitimate interest |
| Promotional communications | Contact, gaming | Consent |
| Regulatory reporting | Identity, financial, transaction | Legal obligation |
Where p99gam processes your data on the basis of consent — such as for marketing communications — you have the right to withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team.
p99gam processes personal data under one or more of the following legal bases, each of which is assessed and documented for every processing activity we carry out:
p99gam does not sell, rent, or trade your personal data. We share data with carefully selected third parties only where necessary to deliver our services, meet legal obligations, or protect the integrity of our platform. All third-party data processors are bound by data processing agreements that require them to maintain confidentiality and implement appropriate security measures.
6.1 Categories of Third-Party Recipients
p99gam does not share your data with advertising networks, social media platforms, or data brokers for the purpose of profiling or targeted advertising outside the p99gam platform itself.
p99gam retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years | AML / regulatory obligation |
| KYC documents | Duration of account + 5 years | Licensing & AML requirement |
| Transaction records | Duration of account + 7 years | Financial audit & tax compliance |
| Betting & gaming history | Duration of account + 3 years | Dispute resolution & integrity monitoring |
| Support communications | 3 years from last interaction | Dispute resolution |
| Analytics & device data | 13 months rolling | Platform improvement |
| Marketing consent records | Until consent withdrawn + 3 years | Compliance evidence |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Anonymised aggregate data may be retained indefinitely for statistical analysis purposes.
p99gam implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
In the unlikely event of a personal data breach that presents a risk to your rights and interests, p99gam will notify affected players and the relevant regulatory authority in accordance with applicable data breach notification obligations. Notifications will be sent to the email address registered on your account without undue delay following discovery of the breach.
p99gam uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the platform experience for Pakistani players. The following cookie categories are in use on the p99gam website:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, load balancing. Cannot be disabled without breaking core platform functionality. | Session / up to 24 hours |
| Functional | Remembering your language preference, odds display format, and responsible gaming settings between sessions. | Up to 12 months |
| Analytical | Anonymised page view counts, navigation paths, and feature usage statistics collected to help us improve the platform. No personally identifiable data is included. | Up to 13 months |
p99gam does not deploy advertising cookies or third-party tracking pixels that report your behaviour to external marketing networks. You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may affect your ability to log in and use core platform features.
As a p99gam player, you hold a defined set of rights in relation to your personal data. p99gam is committed to facilitating the exercise of these rights promptly and without unnecessary barriers. To submit a data rights request, please contact the support team using the details in Section 14.
Request a copy of all personal data p99gam holds about you, along with information on how it is being used and with whom it has been shared.
Request correction of any inaccurate or incomplete personal data we hold — for example, a misspelled name or an outdated address on your account.
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to our legal retention obligations.
Request that we limit processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
Request a structured, machine-readable export of the personal data you provided to p99gam, where technically feasible, to transfer to another service provider.
Object to processing of your data carried out on the basis of legitimate interests, including any direct marketing communications from p99gam.
p99gam will acknowledge all data rights requests within 72 hours of receipt and will endeavour to fulfil them within 30 calendar days. In cases of complexity or high volume, this period may be extended by a further 30 days with written notification to you. All requests are processed free of charge unless they are manifestly unfounded or excessive.
p99gam operates an adults-only platform. Registration and use of the p99gam website is strictly prohibited for individuals under the age of 21. We do not knowingly collect, store, or process personal data belonging to persons under this age threshold.
Age verification is a mandatory step in the p99gam account registration and KYC process. Players are required to provide a valid CNIC, which confirms date of birth and Pakistani national identity, before any deposit or withdrawal may be made. Any account where the registered player is subsequently found to be under 21 years of age will be immediately suspended, all funds will be returned (minus any bonus amounts), and the account will be permanently closed.
If you are a parent or guardian and believe your child may have accessed or registered on the p99gam platform without your knowledge, please contact our support team immediately at [email protected] (email displayed as plain text — not a clickable link). We will investigate and action the report promptly. We strongly recommend using parental control software to restrict access to online gambling platforms on shared devices.
p99gam's primary platform infrastructure is hosted on servers located in secure data centres. In the course of delivering our services, your personal data may be processed by third-party service providers whose systems are located outside Pakistan. Where such transfers occur, p99gam ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within our own systems.
Safeguards for international data transfers include:
A list of countries to which data may be transferred is available upon request from our Data Protection Officer.
p99gam reserves the right to update or revise this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our business practices, or the technical environment in which we operate. All changes will be published on this page with an updated effective date at the top of the document.
Where changes are material — meaning they significantly affect how your personal data is processed or the rights available to you — p99gam will provide advance notice via the email address registered on your account, no less than 14 days before the changes take effect. For non-material clarifications and minor corrections, changes may take effect immediately upon publication.
Your continued use of the p99gam platform after any revised Policy has taken effect constitutes your acknowledgement of the updated terms. If you do not agree with the updated Policy, you retain the right to close your account and request deletion of your data in accordance with Section 10.
To ensure you receive timely notifications of material changes to this Privacy Policy, please keep your registered email address up to date in your p99gam account settings. An outdated email address may result in missed policy notifications, which does not affect the legal validity of the updated Policy once published on this page.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by p99gam, you may reach our Data Protection Officer and customer support team through the following channels:
p99gam takes all privacy complaints seriously. If you are dissatisfied with our response to a data rights request or privacy concern, you retain the right to escalate the matter to the relevant supervisory authority under the laws applicable in your jurisdiction.
For additional context on how p99gam handles your data in connection with specific services, please review our Terms & Conditions and our Responsible Gaming Policy, both of which contain supplementary information on data handling practices relevant to those service areas.
Pakistan's premier cricket betting and casino platform — fast PKR payments, live PSL markets, and 24/7 bilingual support. Join thousands of players from Karachi, Lahore, Islamabad, and Faisalabad already enjoying p99gam.